Support

Convox offers several levels of support to help you get the most out of the platform, from free community resources to dedicated enterprise assistance. The right tier depends on your team's needs and the level of response time you require.

Support Tiers

Community

All Convox users have access to community-driven support through the Convox Community Forums. The forums are a great place to ask questions, share knowledge, and connect with other Convox users. Responses are on a best-effort basis from both community members and the Convox team.

Pro

Pro plan customers receive direct support through the Convox Console. You can open a support ticket from within the console and expect a response within 24 hours. This tier is well suited for production teams that need reliable access to the Convox support team.

Enterprise

Enterprise plan customers receive the highest level of support, including:

• Dedicated Slack channel for direct, real-time communication with the Convox team.
• Custom SLA response times tailored to your organization's requirements.
• 24/7 urgent ticket support for critical production issues that need immediate attention.

This tier is designed for organizations running mission-critical workloads that require guaranteed response times and hands-on assistance.

Community Forums

The Convox Community Forums are open to everyone, regardless of plan. They are a useful resource for general questions, tips, and discussions about Convox features and best practices. Even if you are on a paid plan, the forums can be a fast way to find answers to common questions.

Pricing and Contact

For details on plan pricing, visit the Convox Pricing Page. To discuss which support tier is right for your team, or to inquire about Enterprise plans, contact the Convox sales team through the Convox Console or reach out via the contact page.